Crockett National Bank

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Interested in Personal or Business Services from Crockett National Bank? Fill out the form below and one of our business banking professionals will contact you immediately.

Online Banking


What do I need to do the first time I log into the iBanking platform?

  1. When logging in for the first time you will enter your User ID in all lower case. 
  2. Next, you will be prompted to enter the last four of your social security number. 
    tip: if the username is linked to another account owner, you must enter the last 4 digits of their social security number OR the last 4 digits of your business's tax identification number.
  3. Review and Agree to Terms & Conditions
  4. Set up a new password.  New passwords must contain the following:
    • At minimum 8 characters long, 17 characters maximum
    • At least one capital letter
    • At lease one lower case letter
    • At least one number
    • At least one special character (`&{}[]\<\>,.*[email protected]#$%^()-_+=~:;”)
  5. Set up new Challenge Questions

Will I have access to my transaction history?


Yes - you will have access to 18 months of transaction history.

I currently use Bill Pay. Will my Bill Pay information still be available?


Yes - all payees and payment information will continue to be available within the new iBanking system. Please contact Customer Service at 800.588.6714 if you do not see your payees when accessing Bill Pay.

Will I be able to continue to download transactions to Quicken or Quickbooks?


Yes! See specifics below for each Intuit platform:

Quicken: Windows & Mac

QuickBooks: WindowsMac

Quicken Express Web Connect:  Windows & Mac

QuickBooks Online


I currently use the External Transfer function to move money to another financial institution. How can I do this in the new iBanking environment?


External Transfers may be complete in the new iBanking environment under Transfers.  External Transfers will have to be set up again and there will be a verification process that will involve small transactions between the accounts added. 

External Transfers may only be used between like owned accounts - example:  an account you own at Crockett National Bank and an account you own at another financial institution. 

External Transfers are not for sending money to an account that you do not own.  Popmoney through Crockett Bill Pay is the quickest and easiest way to send or receive money from another individual.


How much does iBanking cost?


There is no fee for iBanking.  All of our basic online banking features are currently offered at no monthly service charge.

What are the features and benefits of Online Banking with Crockett National Bank’s iBanking?


Crockett National Bank’s iBanking lets you quickly access your accounts, easily pay bills and transfer funds, view EStatements, set up alerts and bank on the go with our Crockett Mobile Money app for iPhone, Android, and Amazon Kindle. Learn more about Mobile Money here.

Have accounts at other financial institutions?  Easily set up these accounts within iBanking Transfer to transfer to and from these accounts.  External Transfer set up is easy!  Just enter the financial institution's routing and account numbers then verify the account to begin making transfers.

How do I enroll to view my accounts?


Click here to begin enrollment.

Enter a type of account you have at Crockett, Account Number, Social Security Number, and Email Address.  Next, review Terms and Conditions and click I Agree to continue. 

Create your Username and Password, set up your Challenge Questions and you are in!

If you are not a currently signed up for Estatements or use our Mobile Money App, you will be given the opportunity to sign up for both.

Have questions?  Contact Customer Service at (800) 588-6714.

Is it possible to check my account information online without signing up for iBanking?


No. For security reasons, you must enroll in iBanking to access your account information online. Enroll now in Online Banking.

I forgot my password or I am locked out of iBanking. What do I do?


If you have forgotten your password, click on Forgot Password.  Enter your username, the last 4 digits of your Social Security Number and your email address and select Reset Password. Your username is case sensitive. If the information you provide matches the information we have on file, a temporary password will be sent to your email address.

 If you do not receive the reset password email within 24 hours, please contact Customer Service at 800.588.6714.

Why must I answer security questions when contacting customer service if I am locked out of iBanking?


Crockett National Bank values our customers' security and we want to ensure your identity and security are protected.

Can there be more than one user on my personal iBanking account?


No, one user per customer or social security number on the account.

How do I update my personal information online?


Log into iBanking.  Go to Profile and review your information.  You may edit your email address and phone number.  Please contact the bank directly to change your address. 

What is Multifactor Authentication (Challenge Questions)?


MFA is a security feature that provides an extra layer of security that works 24/7 to protect your Online Bank account, even when you are not banking online. MFA helps you guard against fraudulent online activities like Phishing scams and identity theft.

How does MFA work?


During enrollment, three challenge questions are set up. Once logged into iBanking you will have the option to register your personal computer.Only one computer can be registered. The system “remembers” your computer if it is registered. If you log on from a different or non-registered computer, the system will take additional steps to verify your identity, by asking you to provide the answers to your personalized security questions.

How can I make payments through iBanking?


For your standard payment to any merchant or individual we offer online Bill Pay. Bill Pay allows you to add payees and issue payments to them.Payments can go electronically or be sent as a check in the mail, based on the payment address you provide. See Bill Pay FAQ below for more information.

To pay a loan with us from a Crockett deposit account go to Transfer.This feature allows same day transfer of funds between any accounts on your online profile, as long as they are done on a business day before 4 PM CST.

When making a Transfer to and from my Crockett accounts online will it show immediately?


A Transfer online made before 4 PM CST on a business day will be available immediately.Transfers after 4 PM CST will be available in your account the next business day.

Where can I find the interest I paid last year on my loan or interest paid to me on my interest bearing account?


Click on Show Details to view interest paid.

Can I view images of checks or deposits?


Yes.  Click on any item in purple within your Transaction history to view check, deposit, and withdrawal images. 

Can I set up Alerts on iBanking?


Yes.  Crockett National Bank's iBanking allows you to set up alerts that can either be sent to your email address or mobile device (messaging rates may apply). To set up alerts for your account(s) simply go to Alerts, choose the type of account you want the Alert for, then Set Up New Alert.

Alerts allow you to monitor your balances on accounts, when specific check numbers clear, when a transfer is made to or from your accounts, and more!

Can I download my transactions to excel or Quicken or Quickbooks?


Yes.  Crockett National Bank’s iBanking allows you to download transactions to Excel, Quicken, or Quickbooks.  From the Transaction screen, click Download.

How do I sign up for EStatements/ENotices?


When logging into iBanking, go to Profile > Electronic Statements and click on Edit.

Download our Electronic Statement Disclosure Agreement here.

How do I save my EStatements/ENotices for future reference?


EStatements can conveniently be saved as PDF files on your computer for future reference. To do this, view your statement online, click on file > save as and save the PDF file to your computer.

How will I know when my EStatement/ENotice is available to view?


Customers receiving EStatements will be notified by email that their statement is ready to view in iBanking.  To view your statement, click on Documents from the Transaction screen. Select the Account you wish to view, choose Estatement as the Document Type, and Date you wish to view.  Click Submit.

How long will my EStatements/ENotices be available in iBanking?


EStatements/ENotices will begin after enrollment and will save up to two years of statements.

I have not received my EStatement. Who should I contact?


Contact Customer Service at (800) 588-6714.

Which web browsers are compatible with Crockett National Bank’s iBanking?


iBanking is compatible with Internet Explorer (IE) 10, Chrome, FireFox and Safari.IE 11 will work in compatibility mode.

Is my information secure?


Yes. Crockett National Bank's iBanking uses several methods to ensure that your info is secure.

SSL. Crockett National Bank's iBanking uses SSL (secure sockets layer) which ensures that your connection and info are secure from outside inspection.

Encryption. Crockett National Bank's iBanking uses 128-bit encryption to make your info unreadable as it passes over the Internet.

Automatic Sign Out.Crockett National Bank's iBanking automatically signs you out of a session if you are inactive for a predefined time (usually 10 minutes). This feature helps prevent another person from being able to resume your session if you walk away. For best security, don't use your browser's Back or Refresh buttons, and sign out immediately after your finish your tasks in Crockett National Bank's iBanking.

Can I use assistive technologies to access Crockett National Bank's iBanking?


Yes. Crockett National Bank's iBanking follows the World Wide Web Consortium's Web Content Accessibility Guidelines (WCAG) 2.0 Level AA recommendations. Skip to content links on each page let you skip the page banner and navigation links and go directly to the main content.

If I do not have access to a computer is there another way to get account information?


You may contact Customer Service at (800) 588-6714 or 24 Hour Voice Access at (325) 659-0138.  iBanking enrollment via a personal computer is a requirement prior to downloading the Crockett Mobile Money App on your smartphone.  Learn more about Crockett’s Mobile Money App here.

External Transfers

What can I do with External Transfer?


External Transfer is a convenient online account-to-account transfer platform that provides our customers with an easy and secure way to transfer funds between accounts owned at different financial institutions. Customers who own accounts at other financial institutions may utilize External Transfers to transfer money to and from these accounts.

Is there a fee to use External Transfer?


There is currently no fee for the service.

What are the features of External Transfer?


Inbound and outbound funds transfers capability
Convenient transfer options: one-time, recurring or future-dated
Multiple external account verification methods: Real-Time and Trial Deposits

Real-Time requires the customer to enter their online banking credentials for the other financial    institution
Trial deposits will be very small credits and then one debit to the account that the customer verifies back within the External Transfer portal

How soon will my funds transfer and what are the limits?


External Transfer provides two options for transferring funds

3 Day - $5,000 Daily Limit, $10,000 Monthly Limit (rolling 30 days)

Next Day - $2,000 Daily Limit, $5,000 Monthly Limit (rolling 30 days)

*The completion of a transfer, including the availability of funds in the destination account and access to transaction details, depends in part upon how quickly the Financial Institution updates the customer’s account after receiving the Funds Transfer information.

What types of accounts are eligible for External Transfer activity?


Checking, Savings, and Money Market accounts are supported. 

Customers may also choose to make their Crockett National Bank loan payment from an external account.  Only regular payments may be made and limits apply

3 Day - $5,000 Daily Limit

Next Day - $2,000 Daily Limit

External accounts have to be like owned.  Example:  John Doe cannot set up an account with another financial institution that is in John Doe Industrial, Inc.'s name.

Bill Pay

Is there a charge to use Bill Pay?


There is currently no monthly service fee to use Bill Pay.  A $14.95 Rush Delivery Fee is applicable when using next day service.

How do I enroll for Bill Pay?


Log into iBanking and go to Services > Bank Mail to send a request for Bill Pay. Enrollment could take up to 24 hours to process.  Once processed, Bill Pay will be in your iBanking Menu.  First time users will be prompted to complete information and agree to Terms and Conditions of Crockett National Bank’s iBanking Bill Pay.

How does Bill Pay work?


Provide some info about the company or person you want to pay, and then tell us how much and when you want the payment made. We send your payment electronically when possible. If the person or company can’t accept electronic payments, we print a check and mail it for you.

The Payment Center lists the companies and people you can pay.

Enter a payment amount and the date when you want processing to begin. The date when the company or person receives the payment appears in the Deliver By field. You can also view and select the date from the calendar.

Who can I pay using Bill Pay?


Pay anyone in the United States that you would normally pay by check, automatic debit, or cash. You can pay companies, friends and family members, and service providers, such as the babysitter or the plumber.

Who can't I pay with Bill Pay?


You cannot use Crockett National Bank's iBanking to send payments to addresses outside the United States.

Note:We do not recommend using Bill Pay to make state and federal tax payments or court-ordered payments. Such payments are discouraged and must be scheduled at your own risk.

What types of accounts can I use with Bill Pay?


Personal or business checking accounts can be used. Savings and money market accounts cannot be used for Bill Pay.

How does a company or person receive my payment?


We send payments electronically whenever possible. We send electronic payments to thousands of companies across the U.S. every day.

If the company or person cannot receive electronic payments, we print a check and mail it to the address you provide. The check contains the following info:

  • Your name and address
  • The company or person's name and your account number with them, if available
  • The payment amount
  • The delivery date

If you added a memo to your payment, the info is printed on the memo line of the check.

When is the money for the payment withdrawn from my account?


If the payment is sent electronically, the money is withdrawn from your account one business day after processing begins. If the company or person cannot receive electronic payments, we print a check and mail it to the address you provide.

For some checks, the money is withdrawn one business day after processing begins. For others, the money is withdrawn when the company or person deposits or cashes the check.

What is an eBill?


An eBill is an electronic version of a bill or statement. The eBill typically contains the same info as a paper bill or statement. You can receive, view, and pay eBills in Bill Pay. When your eBill arrives, it appears in Payment Center. You control the date and amount of your payment.

Quick Facts

  • We can receive eBills from hundreds of companies nationwide.
  • When you add an eBill, we send the info as a request to the company. After your request has been processed, you receive an eBill in a month or more, depending on your billing cycle.
  • Some companies stop sending paper bills when they start sending eBills. Other companies continue to send paper bills in addition to eBills.
  • When your eBill arrives, you'll see it in the Payment Center as soon as you select the company from the list of companies and people you pay.
  • You can either select the amount due for the bill, which also enters the due date as the delivery date, or you can enter a different amount and date for delivering the payment.
  • You can set up AutoPay for some eBills.
  • You can stop receiving eBills in Crockett National Bank's iBanking any time after the company processes your request for them.

What is AutoPay?


AutoPay is a means to set up repeating payments in Bill Pay. You can set up AutoPay for any company or person you pay regularly.

Quick Facts

  • Set up and manage AutoPay and Reminders from the Payment Center.
  • You can set up payments to be made based on a schedule that you set.
  • You can set up some eBills to be paid automatically according to options you set.
  • You can change or stop AutoPay at any time.

How do I cancel my Bill Pay service?


Send a Bank Mail to Customer Service by going to Services > Bank Mail and requesting cancellation of Bill Pay.

Canceling your Bill Pay service will cancel any pending or recurring payments and any electronic bills (eBills) that you have requested. Once you cancel your service you will not be able to access your payment history.

Note:Six months of inactivity will cancel your Bill Pay service.


What is Popmoney?


Popmoney is an innovative personal payment service offered through Bill Pay that eliminates the hassles of checks and cash. Sending and receiving money is as easy as emailing and texting.

How does Popmoney work?


Sending Money

To send money, log in to iBanking and look for Popmoney in the Bill Pay tab.

Send money to anyone using their email address or account information.

You will be notified when the transaction is completed.

Receiving Money

When someone sends money to you, you will receive an email or text message.

Log in to iBanking, go Popmoney within Bill Pay and direct the funds from there.

Money sent directly to an account will be automatically deposited. No action is required by the recipient.

What can I use Popmoney for?


Popmoney is easy and convenient for you and the people you send money to. They can simply receive the money into their bank account online.

The following are just a few of the convenient ways that you can use Popmoney:

  • Send money to your child at college
  • Send a gift to family and friends
  • Reimburse friends for that fun outing
  • Pay your babysitter or your lawn care service
  • Pay rent to your landlord or roommates

Will my account information be shared with the recipient?


No, your account information will not be shared with the recipient. The recipient will only see your first name, last name, and the message you wrote for the payment. When you send a payment to an email address, the recipient will also see your email address. Similarly, you will not be able to see the recipient's account information.

Do I need to verify my email address and phone number?


Verification of your email address and phone number may be required for security reasons. Entering the correct verification codes ensures that you have access to your email and phone. You may also be asked to verify your mobile phone in the future to send and receive payments.

What are the different ways I can send money to someone?


You can send money to someone using their email address, mobile number or account information:

Email address: your contact will receive an email with instructions on how to direct the payment into his or her account.

Mobile number: a text message will be sent to the recipient on your behalf with instructions on how to direct the payment into his or her account. You may want to tell your contact that standard message and data rates may apply.

Account information (routing and account number): the money will be deposited directly into your contact's account. You will also have the option to send an email to your contact.

When will the recipient receive the funds?


This depends on the delivery option selected by the sender. If the sender has selected 3-Day or Standard delivery then the recipient will receive the funds 3 business days after accepting the payment. If the sender has selected Next Day or Express delivery then the recipient will receive the funds 1 business days after accepting the payment.

If the sender does not have an option to select a delivery speed, funds will normally be available to the recipient on the next business day if you are sending money to someone who has used Popmoney and has selected the Automatic Deposit option. Funds will also be available on the next business day if you have provided your contact's account information.

In some cases, like when you have exceeded payment limits, the funds will be available in three business days

When will funds be deducted from my account?


If you make a payment before 5:00 p.m. CST on a business day, the funds will be debited from your account on the same day. You should see the transaction the following day.

If you make a payment after 5:00 p.m. CST or on a non-business day, the funds will be debited from your account on the next business day.

Why do I have limits on my payments?


For your protection, limits have been created on how much money and how many payments can be sent during various time periods.

Maximum number of requests per day = 10

Maximum $ value of requests per day = $2,000

Maximum number of allowable requests per month (rolling 30-day window) = 30

Maximum $ value of requests per month = $5,000

Maximum $ value of a single request = $1,000

Can I send money internationally?


No, currently you can only use Popmoney to send money within the United States. If you send a payment to your contact's email or mobile, your contact will be required to provide a US bank account to receive the funds. Otherwise, the payment cannot be processed and the funds will be returned to your bank account.

Why am I asked to enter a message to the contact?


A personal message helps to give your contact confidence that they are receiving a payment from someone they know. It is also your opportunity to communicate the purpose of the payment.

What are the fees associated with the service?


Low fees apply:

$1 for standard processing, $2 for next day

Can I cancel a payment?


Yes, you may cancel a payment anytime before or on the send date. Your contact will be notified if you cancel a payment after a payment notification has been sent.

How do I add a contact?


There are two ways to add a contact:

Click on the Contacts tab and click on the Add Contact button. Enter the required fields and click Save.

Click on the Add New Contact link in the drop-down list that appears when you click on the To field. Enter the required fields on the popup window and click Save.

Can I create a payment with a future date?


Yes, Popmoney allows you to schedule one time or recurring future payments. See sections "Scheduled Payments" below.