Crockett National Bank

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Enfact Text Alerts

Enfact Text Alerts

How do I enroll for this service?

A:

No enrollment will be necessary. 

Why would I receive a text alert?

A:

When our fraud system suspects a transaction may be fraudulent, it will immediately send a text requesting verification that a transaction is valid. 

What if the suspected transaction is valid?

A:

Simply respond YES and send the reply. 

What if the suspected transaction is fraudulent?

A:

Simply respond NO and send the reply. The card will be immediately blocked and no other transactions will be completed until you contact us. 

What if I do not respond to the text message?

A:

If you do not respond by text, the system will then attempt to contact by phone or email. 

From what number will the text messages be sent?

A:

The short code for these text messages is 37268