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Crockett National Bank of Texas Crockett National Bank: Doing What We Promise.

Information Security Frequently Asked Questions and Tips

Security Alert
Crockett National Bank will never email or text message you for personal account information. If you gave your card information, immediately call the bank, (325) 658-6714, or (800) 588-6714. 

Identity Theft Tips
Identity Theft continues to be among the nations's fastest-growing types of fraud, impacting millions of people each year. Crockett National Bank is committed to helping our customers protect their personal information with these tips:

  • Don't carry your Social Security number, memorize it and keep the card at home.
  • Begin receiving electronic statements and bills.  If you do receive them by mail, watch for their timely arrival.
  • Mail your bills inside the post office rather than using a mailbox near the street.
  • Don't share your account numbers over the phone or anywhere others can hear you.
  • Keep your eye on your credit card at all times while making purchases.
  • Keep track of all credit card receipts and shred any you don't need.
  • Shred any unneeded documents that contain bar codes, account numbers or other sensitive data.

Debit Card Security Tips:

  • Always keep your card in a safe and secure place. Treat it as you would cash or checks.
  • Do not send your card number through email, as it is typically not secure.
  • Do not give out your card number over the phone unless you initiated the call.
  • Regularly review your account statements as soon as you receive them to verify transactions.
  • If you have forgotten your PIN or would like to select a new one, please call 1-800-992-3808.
  • When selecting a PIN, don’t use a number or word that appears in your wallet, such as name, birth date, or phone number.
  • Ensure no one sees your PIN when you enter it. Memorize your PIN. Don’t write it down anywhere, especially on your card, and never share it with anyone.
  • Cancel and cut up unused credit and other cards. If you receive a replacement card, destroy your old card.
  • Shop with merchants you know and trust.
  • Make sure any internet purchase is secured with encryption to protect your account information. Look for secure transaction symbols such as a lock symbol in the lower right-hand corner of your web browser, or “https://…” in the address bar of the website. The “s” indicates "secured" and means the web page uses encryption.
  • Always log off from any website after a purchase transaction is made with your credit or debit card. If you cannot log off, shut down your browser to prevent unauthorized access to your account information.
  • Safe-keep or securely dispose of your transaction receipts.

What is Phishing?
Phishing is a high-tech scam that uses spam e-mail or pop-up messages that appear to be from a legitimate source, and deceive you into disclosing your Social Security number, bank account information, credit card numbers, passwords, or other sensitive information. Phishing e-mails or pop-up messages are sent claiming to be from a business or organization that you associate with like your bank, Internet service provider, online payment service, or a government agency. Although they can be difficult to spot, the phishing e-mails usually ask you to click a link back to a fraudulent website to provide, update or confirm your personal information. What you need to know:

  • Don't open e-mails if you do not know the sender.
  • Delete any suspicious e-mails as soon as you receive them.
  • If you receive an e-mail that looks legitimate, but asks for personal or financial information, do not reply or click on the link in the message.
  • Legitimate companies do not ask for this information through e-mail.
  • Do not e-mail personal or financial information, because e-mail is not a secure method to transmit personal information.
  • Review bank account statements and credit card statements as soon as you receive them to determine if there are any unauthorized charges.
  • Use anti-virus software on your computer and keep it updated. E-mails could contain viruses that can harm your computer or monitor your activities on the Internet.

What is Vishing?
Vishing is also known as "voice phishing," vishing attacks attempt for you to provide personally identifiable information either over the phone or by using the phone's Internet browser. Vishing schemes involving a phone call are often directed to an automated "bank" greeting that prompts the caller to provide credit card or account numbers. Here is some advice on how to protect yourself:

  • Be aware and suspicious of unknown callers asking for your personal information.
  • Don't trust your caller ID.
  • If someone is asking for your personal or financial information, ask them to identify who they work for so that you can check to see if they are legitimate.
  • Call them back - if its a bank or credit card company, call them back using the number that is on your bill or on your card.
  • Never provide credit card information or other private information to anyone who calls you.
  • Register your number with the FTC National Do Not Call Registry even though criminals may ignore the list, a call from a supposed telemarketer might tip you off that it is a vishing attack.



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